Company description: Itron is revolutionizing how utilities and cities manage energy and water. We are committed to creating a more sustainable, resourceful world. Join us. At Itron, we're dedicated to creating a more resourceful world. Together with our customers, we work to improve the quality of life, to ensure safety, and promote the well-being of people everywhere. We enable utilities and cities to deliver critical infrastructure solutions safely, securely, and reliably at scale, all around the globe with our end-to-end solutions for over 8,000 customers in over 100 countries. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email . Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world. Please note, that we are currently not actively recruiting for this role - it's a Talent Pool post as next year we might have some openings in this area. To provide technical support to customers for the portfolio of products, software and services supplied by Itron so that they make the best use of those devices and outcomes and that any problems are resolved, ensuring a high level of customer satisfaction. Job description: Maintain regular contact and visits with customers to ensure that they are provided with all the necessary technical support and training. Respond to customer contacts and resolve any technical problems to ensure that company products and services are working effectively, and the customer is satisfied with the response given within agreed SLAs and timeframes and that any actions are logged on the appropriate corporate systems. Reach out to company Subject Matter Experts for support when case arise, Provide feedback to any relevant company departments about customers contacts, complaints, and problems to try to ensure that they do not arise in the future, Maintain an awareness of developments in the industry and the collection of technical and other information about competitors to help ensure the company maintains its competitive position. Maintain a high-level technical knowledge related to the company developments (devices, software, solutions and services) Organisation of site visits and product trials to existing and prospective customers and the reporting of results to the relevant manager in the company. Participation and assistance in the development and updating of knowledgebase and customer support materials. WRAS accreditation management for existing and emerging water products. Warranty management resolution, including any initial investigation, returns, feedback and any potential replacements. Note: This job description is designed to outline a range of duties that may be encountered, and it is not an exhaustive listing of tasks. During your employment you may also be required to undertake additional or alternative duties that you are qualified for and capable of as deemed necessary to meet the needs of the Companys business Required profile: A degree-level qualification, preferably in engineering or a computer related science. Significant experience in a related area. A flexible approach to working which will include travel with the UK & Ireland and Nordics to Itron customers and to our office locations and any manufacturing facilities. An ability to work remotely, to be forward thinking taking a proactive approach, with ability to work on their own initiative. Excellent interpersonal and negotiating skills. Detailed knowledge of products and services within the utilities industry. Previous experience with MDC, MDM platforms and systems ie Temetra. Previous experience with utility communication technologies ie LoRaWAN, NB-Iot, Previous experience or knowledge in Water networks architecture, devices and operation. (note: useful for Temetra analysis WOM and pressure management) Excellent analytical and critical thinking skills. The ability to learn and grasp new developments and technologies. Project and case management experience. Experienced with corporate systems such as Salesforce, Oracle, and Windows applications. A full, clean UK driving licence + own transport preferred. What we offer: Hybrid position with the possibility to visit the office in Martlesham. Opportunity to actively take part in the transformation of cities and utilities for smarter management of critical resources. International and multicultural working environment, which provides a unique opportunity to improve the way we support our customers by interacting with colleagues and partners from all around the world. BUPA private healthcare, Simply health Cash Plan, 26 days annual leave + Public Holidays, Pension (employer max contribution is 7%), income protection and life assurance. JBRP1_UKTJ
